Comments by "Ash Roskell" (@ashroskell) on "I had my phone stolen. Dealing with O2 afterwards was a much more horrible experience" video.

  1. These companies run as smooth as silk and without the slightest hitch when you are spending money or, more importantly, signing any form of longer term contract. It is unspoken policy to deter customers from presenting them with problems and they will deliberately try to make customers lose the will to live when they do by costing them the maximum in inconvenience and time wasting. The only reason most banks are so good about helping people who lose their cards is because it has the potential to lead to a cascading security issue that could cost THEM money and time. My heart goes out to you, as you are experiencing the cynical side of the modern technology market. EE are having a big push to get customers at the moment, since they contracted to take all the Plusnet customers (I’m one of them) who just lost their phone service from that company, who are permanently shuttering their phone side of their business, whilst keeping their internet packages alive. But BT has among the worst reputations for customer service. I know this from first hand experience, going back over 10 years ago now, and from being a member of Which? Magazine. That Which? subscription has saved me literally thousands of pounds over the years and probably countless weeks in research and wasted customer (dis)service hours. I feel for you, sir. There are few enemies I would wish such an experience on. I really do hope it all shakes out for you in the end.
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