Comments by "Curious Crow" (@CuriousCrow-mp4cx) on "a government concerned about "control" is projecting desperation" video.

Evil is a great force misplaced. Poor leaders are capable of much evil, even to their own side, nevermind those who oppose them.
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Paul, do you speak German? Because your English is very German in expression. And we have the same problem here, because they don't want to really fix the causes. They just want their cut of the take.
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Starmer is strong if what you need is a hammer, but if you need a scalpel... He hasn't got that finesse. That's why his defenestration of the left is going to limit his scope. He's a manager, and less of a leader.
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With the greatest of respect, the operators taking the calls have very little control over the process. They are human beings tied to KPIs such as call length, and the limited knowledge and control over a multinational conglomerate bank. They don't make the rules and neither do they draft them. There are companies that provide sterling customer service because they think holistically and think of excellent customer service as the key to making and keeping customers. So they train they representatives properly, and ensure quality control by monitoring performance. They also let them do other things rather than just sit on the phone, having calls force fed to them one after another. The industry has a high turnover of staff, because too many companies get the formula wrong. And that, and job cuts, stress, unsocial hours, and relatively low pay. Now HSBC is recruiting in the UK for call centre staff, but the scope of the job is no longer being a telephonist, as you must take an accredited banking customer service qualification to complete your probation. So, things are changing. Probably as the Call Centre staff will have an expanded role including more admin, so they will have to know about regulations and how things are done, because they are replacing branch staff as point of contacts for customers, so they will have to be trained correctly and have far more sophisticated training and tools/software to use. Good luck to them.
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An opinion is nothing more than just that. Indeed, an American comedian likened them to being like chocolate starfish, as everyone's got one, and most aren't worth looking into unless you're a proctologist. I like Professor Tim's opinions because he strives to make them informed and delivers them entertainingly and eruditely. But those weathered grey hairs on his head, the breadth of his experiences, and his ability not to take himself too seriously, means he's worthy of being listened to, and his views considered. We may not always agree, but worth a listen anyway.
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