Youtube hearted comments of roachtoasties (@roachtoasties).
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Those are the old TSPS positions. The lower right corner is where an operator's right hand would spend most of its time, typing in phone or calling card numbers. Above that there were two rows of buttons for the type of call (collect, third number, person-to-person, etc.). From what I recall, the red lights on the top row indicated the call coming from a pay phone. White lights, the call was from a non-pay phone. An operator could hold three calls in those slots where paper tickets could be held for active calls and vertical buttons in the middle. Most all calls, though, could just be let go (released), and not held at the position. To release a call, the button was near the lower left. The display was just numbers. I believe these positions faded from use in the late 1980's. Now, an operator, has got to be a person in front of a desktop PC with a couple monitors, just like the rest of us. I can't even remember the last time I called an operator. There might be an office or two of telephone operators somewhere in the U.S., but technology and the business has long moved on.
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We'll never have a paperless office, so forget the predictions. Everyone where I work has one or two PC's (maybe more) and two monitors, with networked all-in-one printers/faxes/scanners/photocopiers everywhere. They're churning out paper all the time, and will be, until the world is out of trees. We also have a supply room, like where you interviewed this woman. Any employee can go down to it to pick up forms, and even more paper, along with stuff to help you with your paper (folders, staplers, notebooks, paperclips, pens, etc., etc., etc., etc.). In fact, there's an old storage closest next to my office. It's big. It ends up being a dumping grounds for paper and supplies that are no longer needed or forgotten. There are items and documents going back farther than when this video was made (1979). The stuff can be thrown out, but nobody has the motivation to do it.
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The tapping is totally stupid. Not worth it as every other brokerage that offers a cash management account (Schwab, Merrill Edge, TD Ameritrade, E-Trade, IBKR Lite, etc.) offers a debit card with no wait. If you want something near 1.8% interest at those places, just find a money market mutual fund within the account and move your money into it. Another reason the tapping is more than idiotic, is if everyone tapped 1,000 times a day, the net result of that would be a zero effect on what place anyone has in line. We're all spinning our wheels for nothing. I've moved up from about 205,000 to about 178,000 since October. It will be a long time before I can apply. I'm estimating they process about 2,000 - 2,500 applications per business day. The line is now over 1,000,000. At this rate, customers near the end of the line will need to wait for something like two years. Anyway, since no-commission stock trades have become the norm, and other brokerages offer more investment options than Robinhood, the main reason to trade with Robinhood (free trades) has faded.
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