Comments by "HomerOJSimpson" (@Homer-OJ-Simpson) on "The Airline Industry’s Problem with Absolutely Ancient IT" video.

  1. That's what competition is for -- they can't extort too many passengers or they lose business.
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  2. Yeah, it's not a low cost airline anymore. It's middle of the road costs but good value as you can pay the same price as the other middle cost airlines but get 2 bags checkin and easy cancellation or rescheduling.
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  3. I think it was the NYT podcast The Daily that had an episode on this mess, specifically focused on the system used by SouthWest. If I recall correctly, many employees including middle/upper management had been warning Southwest corporate executives that their system is flawed. What wasn't mentioned in this Wendover video was how difficult it was for Southwest Airline employees to call in sick or call in to say they can't make the flight -- it all had to be done over the phone with no computer system to handle it. So when some of those flights started to get cancelled and the staff couldn't make their destination in time to for the next shift, a large number of employees were calling in but the phone lines were flooded so they waited hours to speak to someone. This means Southwest wasn't able to reschedule the crew and thus they were often short of crew to work a plane. Add in the failures described in the video and you see why Southwest was force to just cancel all flights for a couple days and restart the whole process.
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