Comments by "B Bodziak" (@B_Bodziak) on "WatchMojo.com"
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Those were 6 days of work release! I recently retired as a flight attendant, and I had an A-hole, upset Karen backhand me. Her round watch's face hit me right in the eye and caused permanent damage. That eye/pupil/iris is no longer able to dilate, absorbing every speck of light, causing blindness in that eye and is quite a painful condition. Wearing a patch over the eye helps, but that is a hindrance, especially while searching for employment.
One positive thing about the anti-masker Karens and Kyles on planes combined with social media is airline VPs and execs FINALLY saw what airline personnel experience. Prior to 2020, it was always the crew member's fault, and you can only imagine what some of the untruths these types of passengers stated in their complaint letters.
I'm pleased to see, not only airlines, but other public-customer facing businesses are realizing that sometimes the customer isn't right and sometimes a customer will fabricate their position on what took place. In 34 years, I only once asked for a passenger to be removed. It wasn't because he was abusive. My request was based upon his strange actions and disposition. I actually didn't ask for him to be taken off -- just that he be pulled for a secondary security screening. My captain was wishy-washy about the entire issue, and it wasn't until I said I would not be flying the 9 hour flight unless the pax had a secondary screening. The only thing I had going for me in this situation was the flight would be delayed 4+ hours in order to replace me with another crew member. So, my request was granted about 10 minutes before departure. The man was asked to return to the jetway with his one carry-on bag (a small backpack). During the secondary search, a loaded hand gun was found in that backpack. For decades flight attendants have been told to trust their instincts, but airline supervisors and managers rarely stood up for us when we did trust our instincts. Social media, particularly tiktok, has been an incredible tool to my fellow airline colleagues -- even when I was assaulted and suffered a long-term eye injury, the passenger who did it was free to fly my airline. Had that incident happened today, I feel certain she would be blacklisted. I'm also happy that my airline's CEO is leading the charge in persuading Congress to order the FAA to compile a "Master Blacklist" so when one US airline blacklists an abusive passenger, all airlines receive the passenger name. I will say that I had a lot more patience with unruly people than many of my colleagues, and I am guilty of allowing bad customer behavior to slide, and for that, I am truly sorry. I should have been more pro-active in calling out unacceptable behaviors, if not for myself, for my colleagues.
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