Comments by "TJ Marx" (@tjmarx) on "Rainman Ray's Repairs" channel.

The 15 years experience is the reason they're coming to you in the first place. It's the reason you have a job. If it takes you just 45 minutes, that's the labour time period the customer owes you for. Adding additional hours you did not work is fraud, and thus a crime. If you're independent, you might set your general rate to reflect what you feel you should be compensated for your experience, and let the market decide the rest. But you don't get to add additional hours you didn't work because you found a way to make the repair go faster.
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@drakeweddner No. It doesn't. You became good at your craft because you care about the customer, and that's why the customers keep you in regular work. When you're good at something and you don't attempt to defraud people customers trust you. Customers who trust you recommend you. Your business receives good will in the community, and grows rapidly as a result. People start to seek you out, sometimes from distances away that seem totally unbelievable. That's the power of being trustworthy and good at what you do. It sets people apart from dodgy people like you and OP who want to commit fraud. And it is absolutely fraud. There's nothing else to understand about it.
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@drakeweddner Nope. In a market where everyone is dodgy you compete on price/time. In a market where everyone but you is dodgy and you get a name for being trustworthy and care about your work, it still works exactly as I described. It's why the difference in price between mass produced furniture and hand made craftsman furniture is a thousand dollars or more and people happily pay the extra knowing they have quality. It's why the price and resale value of a Toyota is so far above a ford or GM. Because you know you're getting quality. If you're a mechanic people can trust, who doesn't do anything dodgy, doesn't commit fraud and cares about their workmanship you will never go a day without work. The creator of this video understands this concept. He literally describes it. Consumers always care if they're being defrauded, they always care how trustworthy your advice is, they always care about the quality of your work and how much care you put into it. They always will. It's people with your attitude that give industries a bad name and make it more difficult for honest vendors to win the trust they rightfully deserve. We're all consumers in some parts of our lives, so ask yourself which would you rather buy. The $8 hammer you'll need to replace by the end of the year, or the $140 hammer that will last a lifetime and the manufacturer guarantees it for life with free replacement if the tool breaks? That's the power of trust and craftsmanship.
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