Comments by "Keri Szafir" (@KeritechElectronics) on "Right to repair strategy talk" video.

  1. That's a rather good idea, foot-in-the-door style. Will show that vendor lock-in is not only unnecessary, but also detrimental as it takes more time to have the device serviced by the company than on premises by a qualified serviceperson. By the way, the companies don't necessarily know it all and want to provide the best service either. Sometimes they will try to lie their way out of responsibility. Remember Therac-25 and how the manufacturer handled the situation, i.e. rather than working on a proper bugfix ASAP as the bug did cost human lives, they first denied it, then advised to block a key as a temporary workaround, but how long did it last? Meh. Same old. By the way, I wonder how it's done in the military. I could bet my ass off that the multi-million super reliable gear that they use still needs maintenance, and repairs in case something breaks, and I can't really see sending it to Lockheed or Raytheon or whatnot for repairs.
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