Comments by "Maggie Jetson" (@maggiejetson7904) on "Apple adds Macs to independent repair provider program" video.

I had a phone my wife didn't backup on, and the screen died all of a sudden one day. She couldn't get the Genius Bar to replace only the screen and she had to give up that phone in exchange for another one. We end up finding a local reputable repair place, tell them we want to do data recovery with a borrowed screen on site, then pay him labor. This guy was very helpful and we were able to recover the data we needed. It is stupid that we cannot backup any data if a screen die but the board is fine, and even more stupid when we went to Best Buy they said we have voided our warranty because the seal is broken between the screen and the phone, and offer to sell us another phone instead. I told Geek Squad not to enter anything into the system and I'll just walk away, and back to the repair place for help. The repair guy said this is BS and I can send it to Genius Bar to get a warranty exchange as long as there is no screen crack or water damage. I send it in and waited for 1 week and then the phone came back with everything replaced. Stupid.
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@folkrod I know the reason behind it, Apple could have easily just replaced the screen but no, you have to surrender the phone for a replacement and no way can you even try to get your data out of it. If you let Apple get their way with your data you are screwed. This is something totally avoidable. Had this been an old lady's phone she would be crying for the loss of her data instead of going to a 3rd party repair guy. Apple is trying to prevent other guys from even doing this, think about what you are encouraging.
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@folkrod beside this is stupid, if you can backup the data encrypted and then restore the data to a new phone encrypted, you can let a new phone be used to unlock the data instead of this total BS, totally avoidable data loss. Apple does this to encourage people to pay for iCloud backup, and needless to say we will try to stay away from Apple's ecosystem from now on.
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@folkrod It is a design problem. As you said Samsung user has the same problem but it is totally avoidable for all of these guys if they get their software design right. If they can icloud backup when user is sleeping they should be able to icloud backup when the phone screen is off in an emergency by icloud control, this is just bad design.
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@folkrod The problem is, you need to have it activated and PAY FOR the iCloud that can fit the backup. You cannot do it after the screen already died and you want to recover the data without a screen. This is the problem. If you have all the money in the world of course nothing is a problem. If you think this is a good design good for you, but it is not. I'm sure you have some priority concern regarding to security but this is something that can be resolved and Apple (and Samsung too, to be fair) decide it is more profitable to "encourage" you to pay for a subscription for backup.
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@folkrod It is a pretty bad price consider how much you have to sign up for before this happen indefinitely. Anyways, the point is you CANNOT just get one month when this happen and you have to do it for indefinitely when this is not yet happen (of course it won't happen if it is a tech savvy person who owns this like me instead of another person who doesn't care). You cannot do this at the store after this happen, you cannot ask them to just change the screen, and you have to risk voiding the whole phone's warranty just to retrieve the data when this design defect can totally be avoided. You can call it good design all you want but this is not good when it can easily be avoided, if the company is consumer centric. They are trying to run it like an insurance instead of a service. You cannot use it for a month only to recover data, you have to sign up way ahead indefinitely or they won't let you recover stuff.
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@folkrod "However I know for a fact if all it needed was a display replacement to be functional again you could have easily just asked for a screen replacement and they would do it either under the out of warranty cost that they charge and usually same-day OR if you have AppleCare plus for $29.99 they will replace it with a brand new genuine display." Nope, I was hoping for that but they want the whole phone replaced, or nothing done. Anyways, I don't plan to keep arguing with you as you already have your mind set and so do I. This is a design problem, and they could have done it differently in the design of the software, their service department is not flexible of course but it is not their fault. It is the design of the software that lock you out when an unrelated component fail. They could have done a better design instead of "you should have back up". What is next and even worse? Soldering the SSD on the MacBook motherboard so when you have a bad board with water damage for example, you lose your data. Now imagine if you are Linus at LTT, a broken screen on the 5K Mac they refuse to sell a screen to fix, imagine if it is not just the screen but the board also got fried on a MacBook and they cannot replace it even if they want to pay, because the data is on the nand soldered to the motherboard that is locked without a new screen. Is this stupid or what? Don't tell me you can backup all the time because a lot of data. Imagine you go for an out door data collection trip and you are not on wifi. You are hosed. This is a simple problem that doesn't need stupid subscription to resolve, they just don't care if you are not paying a premium for their design trade off. BTW, I would like to know what you do for a living, because you clearly don't understand the concern of what happen if you lose your data and what kind of risk could and couldn't be reduced.
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