Comments by "" (@Adison0529) on "Major Problem with my New Lexus GX460 - Why I've owned 3 New Trucks in 45 days (POV Binaural Audio)" video.

  1. First of all, good on you for standing your ground. Everyone could've had a different outlook on the situation. I bet mine would've been probably the same as yours but I know for a fact I would've had a harder time not giving in to all the dealer's solutions, especially in regards to the first issue. So I am glad you stood by your concerns and got a solution YOU were happy with as a customer. Second, hats off to your Lexus dealer for handling this situation. Primarily to understanding their customer's concerns and providing a solution that puts them first, not themselves. I am glad to hear that the technicial wasn't trying to weasel out acting like the issue isn't there. Here in Poland we had a pretty loud, few years long case of a faulty S63 AMG and while I am not sure who was in the right and who was wrong in it as I haven't followed the topic in a while (the only thing I've heard few months ago was that the car ended up in Ukraine?), the thing I'm sure about is your Lexus dealer handled an issue with a brand new, expensive car 100x better than the Merc dealer here did. I can imagine it might've be a little bit frustrating to hear the dealer is trying to play with wheels and tires when you made it clear it's not the issue, but considering how they treat you it's just respectful to let them cook as long as your car isn't out of service for many months. Again, hats off to them for handing you a new car instead of trying to fix the issue while you're on hold as they try to minimize their loss. Situations like these make me stick with a seller that's often more expensive than the competition. I have one store that I primarily source my electronics from and even though their markup is always X-1X percent higher, I stick with them because I have never had any issues with returning faulty products or making a warranty claim through them. Also, for the final take, completely agree with the top comment here. Thanks for breaking it down for us. The video's been not only entertaining but also informative and I'm glad I could learn something.
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