Comments by "Piccalilli Pit" (@piccalillipit9211) on "‘Friendly fraud’ has more consumers disputing charges" video.

I used to own a large company globally selling cosmetics on Azn - Dealing with Am3ric4n customers was a nightmare. The level of fraud was off the charts and let me be 100% clear - IM NOT covering the cost of that fraud, other Am3ric4n consumers are. I'm still making the 24% net profit I needed to to stay in business. And why does it matter so much - because the cost is not the lost profit of $5, the cost is the $5 + $15 of the product + $10 shipping + maybe $8 "fine" from Amzn + $20 labour dealing with it + $50 in lost revenue as a result of the algorithm downgrading your company and the product. So Im jacking the cost of every product by say 15% above the cost in Europe where the fraud is minimal.
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I used to own a large company globally selling cosmetics on Azn - Dealing with Am3ric4n customers was a nightmare. The level of fraud was off the charts and let me be 100% clear - IM NOT covering the cost of that fraud, other Am3ric4n consumers are. I'm still making the 24% net profit I needed to to stay in business. And why does it matter so much - because the cost is not the lost profit of $5, the cost is the $5 + $15 of the product + $10 shipping + maybe $8 "fine" from Amzn + $20 labour dealing with it + $50 in lost revenue as a result of the algorithm downgrading your company and the product. So Im jacking the cost of every product by say 15% above the cost in Europe where the fraud is minimal.
1