Comments by "fialee8" (@fialee8) on "Here's How To Spot Bad Car Dealership's Service Departments and Good Ones" video.

  1. There is a reason why car dealerships are called "stealerships". The car service dept is just like anything else in the car world... every dollar you pay them is money in their pocket, and they are insatiable in wanting money (profits, sales targets, etc). That said, the service advisor is prob your best advocate for you (providing discounts/honoring coupons, telling you of free or discounted services, etc). That said, it starts with you knowing what you want, and asking questions. If you don't ask, they will most likely not volunteer. Also, be sure to read the service techs notes on work that was done, or recommended. Often times, recommended = optional. I remember one time I was told my brakes needed to get changed, and thought it was early for brakes, but the service advisor recommended it... I agreed to get it done since I didn't want a second trip... what I should've done was ask how much brake was left (but I didn't). I did remember to ask for the old parts back... and when I saw how much brake pad was left (over 1/3), I knew I got ripped off... I never went back to that stealership again for service. There have been other dealerships where they said the brakes are getting worn, but I prob won't have to change them for another oil change or two based on how much it's been wearing down.
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