Comments by "Zetectic" (@zetectic7968) on "It's time for organisations to pick up the phone" video.

  1. Chat not available & their website says it can take 5 business days to answer an email.
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  2. OP is a troll & never worked in a call centre.
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  3. The lies we are constantly told: "Your call is important to us" "We are experiencing very high call volumes". No you don't have enough people to answer the phone. Scottish Power had this message for over 5 months. "We are very busy at the moment, please call back later". I call back later or a day or 2 later & get same message. Once again not enough staff. "Did you know you can do X Y Z on our website" No I can't your website has crashed or the web chat supposed to be available during office hours is turned off. The best until last from my GP surgery with a complex menu system. "We have a newsletter with practice info. Please hang up,call again & select option 1" "We are very busy lets put you through to the right dept.: press 2 for pharmacy, please not you cannot place repeat prescription requests over the phone. Press 3 for results, this is only available between 2 & 4.30 pm. Press 4 if you would like an appointment: You then get a sub-menu: press 1 if you can wait 24 hours, 2 if you can wait up to 3 days, 3 if you can wait up to 7 days. I select 1 which has taken over 5 minutes to get to this point: "You are 29th in the queue" "Please note that any use of foul or derogatory language towards our staff will not be tolerated. You may be deregistered from the practice". "You are 27th in the queue". Press 3 if you want a callback up to 6.30pm (It is now 8.20am) or wait for your call to be answered. "We are running a trial so that you will soon be able to book a telephone appointment with a doctor via our website" [This has been playing since last December, so 6 months]. You are 19th in the queue. Nearly 30 minutes on the phone to get a triage telephone call from a doctor, because since the pandemic/Covid they have turned off online booking except for some blood tests & nurse appointment for women.
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