Comments by "volvo09" (@volvo09) on "Car Dealership stories from the inside!" video.

  1. Worked at an acura dealership for a while. We had a car towed in that was just sitting in the lot in the am, i recognized it as being sold brand new no more than a week earlier.. Still clean and waxed, but oil and trans fluid allllll over the parking lot. We call the person asking why it's here and the customer said it stopped driving and needs to be fixed under warranty. We take a look and saw the transmission case ripped open, the oil pan busted up, and subframe scraped and dented in front of the trans. Looked exactly like the car flew off the road and the engine and trans landed right on a rock to stop the vehicle, but no body damage at all. We said you have to call insurance, this is crash damage. The customer wasn't buying it and i thought he was up to no good, because how can you just say "the car just shut off while driving" and deny at least a bump... so he came in and saw the destruction... Turns out he bought the car for his daughter (a little acura rsx) and she crashed it, but lied to him. He apologized and had it towed away. I also had a story of having to bring a car back and forth to a customer no lie 4 times, because she upgraded to gold badges and we put a TINY nick in the paint putting them on (looked like a cut through masking tape). We kept having the suv's hatch redone and she kept denying it over defects. Must have been her first new car, i'd accept the tiny nick it originally had over 3 repaints and the 3 40 mile one way trips i had to put on it back and forth to her work to pick it up and (try to) give it back. That was weird, i don't remember what happened but i think 18year old me said i'm honestly not sure it can get any better than this, there's always going to be some sort of defect in paint when you are looking for it, especially with a repaint... and she just accepted it. We both were friendly to each other, i was just a lot guy, i had nothing in it, i actually liked driving her car, i remember saying i drove it more than she did!
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