Comments by "Mat Broomfield" (@matbroomfield) on "Louis Rossmann" channel.

  1. You don't get to be a trillion dollar company without being despicable.
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  2. The other HUGE problem with "do your research," is that between software, politics, charities, and the things I use in my day to day life, there are not enough hours in a lifetime to researchh all the ways that companies want to rip me off. That' swhy robust consumer protection agencies need to exist, and it's why corporations want those organisations defunded.
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  3. Everybody who involved themselves in this situation became covered in slime and you fared no better. I'm no fanboy for Linus, but you took the absolute least charitable interpretation of his actions at every single turn. You only had to watch his performance on Fallon to see he's not a "normal" person. You've made it clear that you don't care about the opinions of anyone who is beneath you; classic narcissistic personality trait right? And you think Linus should pay for your GIRLFRIEND to come to his events too? Like absolutely no company ever does right? Yeah, he handled your rejection badly, but jeez. As for Steve, bullshit that he's "just a guy in a tshirt who wants to review hardware." HE'S the one that decided he wanted to start taking on multi-million dollar companies, and I'm glad he does, but the second he did that, he stepped into the arena of journalism. He doesn't get to wave his hands and say "Guy in a tshirt." If his journalism is going to cost companies millions of dollars, damned right he needs to lift his game. I don't see right to reply as PART of that game, but holding himself to ethical standards is a fantastic thing. As a viewer, I LIKED the statement of ethics on his site. You may see everything with the attitude of a pit bull, but that's not how most people view the world. I agree with your opinion that Linus was wrong to care more about his reputation than the wellbeing of his viewers. It's a shame you didn't limit your video to that.
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  4. An ad blocker costs £30 a year at tops. Youtube is £20 a month. if they were not so greedy, maybe they'd get more subs.
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  5. Amazon is pure crap, but I will buy there directly from retailers because Amazon's return policies are better.
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  6. I don't know anything about the work you're doing, but it certainly is mesmerising seeing you fix these machines!
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  7. Laws are only as good as the judiciary's willingness to hold companies accountable. Since the age of Trump, America is utterly lawless.
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  8.  @3nertia  No, capitalism is a perfectly viable - perhaps even necessary form of exchange. Offering a product or service in return for financial recompense. The difference between that and toxic capitalism, is when corporations or greed become involved, then it changes from fair exchange to exploitation.
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  9. Man you could totally read this two ways. The world has moved in the direction of providing minimum care for maximum cost. "Give me your money and get out the door". As a paerson who remembers when companies actually had people who answered phones, and helped with problems, hearing you criticise this guy for preferring personal attention, it seems to me like you're coming from the other side of the equation. I realise that customers often want to big up their potential future custom to you, but you don't know when they might actually be capable of being a valuable customer. You talk resentfully about not wanting to audition for him, yet he gave you an important clue in the fact that it was a CUSTOMER'S machine - reason enough for him to want to ensure the best care, and reason for you to consider that he actually might be a clearing house for many other people. You think you just fired one customer, and you might have dismissed 500! Also, if you were going to generalise, I don't think I'd be interested in getting my work handled by a business that goes online to criticise its customers. All of that said, I certainly do recognise that some customers are more trouble than they're worth. But I don't think it's worth making an enemy of anyone in business. This is one of those issues that I simply would not have made from an account that is strongly associated with my name and business.
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  10.  @rossmanngroup  And that's what concerns me about all three people involved in this.
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  11. "One should always shoot to offer the best service, best value, and best customer experience" I agree with you completely."Just no need to get on one's knees for it." Perhaps there's a confusion here between what you have intended and what I have understood you to mean. I don't for one second suggest that you should grovel for business, but earning business rather than simply expecting it seems totally reasonable. Moreover, the greater the potential business, the greater the expectation. If I put in a bid for an animation job, I expect to have to produce client specific samples that might take weeks or more to create, because the rewards are contracts worth hundreds or even millions of pounds. If Fred, the friend of a friend is asking for a 1000 dollar archviz rendering for the website of his new business, I would not expect to prove myself at all. Right now we have two political candidates who seem to feel entitled to support simply because of who they are, and both are heading for disappointment.
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  12. Everything you say in this video confirms why I despise Apple.
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  13.  @3nertia  Toxic capitalism.
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  14.  @Syncrotron9001  There are degrees of capitalism though
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  15. John Deere did not like this video
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  16. If they charge you for one service and provide a lesser service it's fraud, pure and simple.
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  17. Logitech has exactly the same policy over their keyboards. They will send you a new keyboard if their current one fails, but you have to jump through hoops and send them evidence that you destroyed the broken item. For the record, in the UK, my cordless £250 Hoover vacuum developed a battery fault. I called them. They diagnosed it, and within 3 days a new one arrived by mail. The entire process was painless.
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  18. Every business auditions for customers at some stage during its life, and any business that is too stuck up to recognise that fact deserves to remain small time. Customers don't know about your history and until you have a working relationship, they have zero reason to trust in your competence, and only arrogance or lack of empathy would lead you to believe otherwise. Bringing their business to you is a choice and you need to justify that choice. Don't believe that's important? Then ask yourself why eBay's ratings system is so important. Ask yourself why Yelp and other business review sites are springing up all over the internet. Ask yourself why unboxings are so popular on youtube. There are exceptions, but this business was not one of them. What line of business are you in?
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  19. Michael's case is exactly the kind of exception that I was referring to. The man has a massive reputation and he is only interested in word of mouth. That said, thinking about people who do NOT know him as riff raff is the kind of thinking that can limit a business and breed resentment, but if he's happy with his business being exclusive, that's fine. I mean Rolex, Armani and Lamborghini still advertise, but I'm sure he knows best. Likewise with your business Louis, if you're happy at the scale you're at that's fine. I appreciate and respect your choice to go for happiness over wealth. And expansion certainly brings its own problems. But you're just one aggressive competitor away from disaster with that policy. A guy opens down the street with similar competence and lower overheads or a large enough start up so he can knock 25% off all your prices, and you'll quickly discover how deep your customer loyalty runs, and quickly your off-the-street custom dries up. Personally, I see EVERY customer as a the fountainhead of a river that potentially grows into a thousand other customers. Any one might be a pain, but they may put you in touch with many more who are valuable to you.
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  20. I'm impressed by your body of work Louis - a real labour of love, and a tremendous gift to the repair community.
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  21. Pure coincidence that they were both women. This is an example of toxic female social circles. Yelp is shit anyway. Advertising is almost dead. If these douchebags are still trying to sell a product that they know doesn't work, they deserve all they get. I hope this woman never gets a job again.
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  22. Yeah, but is he repairable?
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  23.  @darthvader6533 That final sentence is everything...
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  24. There's not a SINGLE youtube ad that I consider reputable. If you accept sponsorship from ANY of them, your reputation is harmed in my estimation. Lomu, Nord, Ring, Scottish Titles, RAID, et al; they're ALL garbage.
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  25. Your review possibly didn't get listed if you included a link.
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  26. +Louis Rossmann It serves her right. I had something similar happen with a Barclaycard employee, it got nasty, it went all the way to the national marketing manager and a British newspaper. Then the paper caught him making stuff up about me. I hope he was fired, but I never found out.
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  27. The car is yours; the full potential functionality is not.
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  28.  @CptJistuce  😁
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  29. It's not a cheap printer and was NEVER an open ecosystem.
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  30. But you DO own the car. It was NEVER legal to reverse engineer product to circumvent design features.
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  31. Every AAA games company uses this kind of "you never own the game" BS.
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  32. It's the subversion of the market by China, and an Amazon that is quite happy to allow its vendors to sell garbage so long as they get their blood money.
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  33. Oh, THAT'S what that means? Every time I saw it, I just assumed my connection was down. I'm NEVER going to pay youtube £15 a month to watch videos that STILL have ads because every channel now embeds them since youtube's own shitty policies after the adpocalypse made it impossible for creators to make adsense revenue. If I was going to pay that sort of monthly fee, it might as well be to an free movie streaming site or amazon Prime, or to the UK government for a TV license.
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  34. Adam Conover did a super video about the economics of Amazon returns yesterday. It's worth watching - incredibly depresssing. https://www.youtube.com/watch?v=EdL85EP7s5M
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  35. Yeah, this is despicable. It should NEVER be harder to leave than it was to join.
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  36.  @An_Attempt  America has never had a SCOTUS that was utterly corrupt and in the service of corporations. Trump is already ignoring the constitution. These are unprecedented times.
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  37.  @plainsabertooth7828  So you don't think creating an atmosphere in which corporates and cheats feel untouchable, all the way up to the top, might embolden the conmen?
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  38.  @tacticalidiot175  I can't imagine how disconnected from daily life you must be to type what you just typed, or were you on one of Elon's rockets when DOGE fired thousands of people in oversight roles, including air safety and nuclear oversight? Trump's entire tenure has been one of stripping away the regulations and workers that protect ordinary people of the departments that protect them from predator corporations. Reddit didn't tell me that, but aren't you a MAGA special boy for thinking it.
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  39. I can only guess that the dopamine rush of asserting control over people, outweighed the pleasure of being known as the world's expert. There's a childhood back story to this guy; probably an abusive a father, or a ridiculing mother, or bullying schoolmates that have warped him so much that this little bit of power is somehow compensating for deep-seated feelings of insecurity. It would be tragic if he was not such a complete idiot. And the saddest thing is, he had a chance to be the hero, and if not the hero, then at least to quietly fade back into obscurity, but like Donald Trump, his fury of being opposed is so great that he's willing to destroy his life over it. Louis, I LOVE that you are willing to give people more chances. I know it leaves you open to being abused, but don't ever lose that part of your nature buddy. Don't become a worse person because of broken people like this.
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  40. Your final argument was nonsensical. The company doesn't KNOW if you pirate their stuff, and if you want to cut your nose off to spite your face, even though your face doesn't know, then the only loser is you.
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  41. Are you sure it's a sun roof, and not a solar roof?
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  42.  @3nertia  Please elaborate.
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  43.  @darthvader6533 I definitely agree that the problem arises when the system turns corrupt. In fact, the system shown to bring about the great happiness is a benevolent dictatorship, but of course, that has its own flaws built into its very fabric, and I wouldn't want to live like that. So, is regulated capitalism the best system? Who does the regulating? How much or how little regulation? The problem always arises when the regulators can be affected by the wealth of the capitalists. But I think you're right - regulated capitalism is a semi-decent system. The pressures of market reward and need drive innovation. The only problem is, valuable things that lack sufficient pressure do not always get done - cures for rare diseases, exploration of space, eco-friendly industry, etc.
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  44. I have a call on line one from Mrs Streisand for DCS...
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  45. I very much hope that this doesn't become a Mike Lindell moment for you. I am very eager to see you win these fights, but youtube has sooo many resources to fight with.
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  46. Hasn't US tax law been swewed, thanks to campaigning/legalised brides by Intuit, to make it harder or illegal to submit taxes without an accountant?
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  47. Manufacturers believe they have an ongoing right to our money. Subscription services for software were one of the most public manifestations.
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  48. The guy should be pissed off at himself for being so worthless. His attitude made it clear exactly WHY he doesn't have a better paying job. The customer is not obligated to get into a discussion about economics and value, and with a douche like that, the guy was likely to feel patronised and get even more in the customer's face. The really shit thing about this, is the customer will never order from there again knowing that he works there. Who needs some entitled asshat smearing crap in your food? So now all three people lose out in the transaction.
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  49. I don't agree with this fight Louis. I think your head is in the wrong space. When you buy a car, you pay for a certain specification. THAT is the car you paid for. The fact that the car is capable of more is no different to the fact you can sport tune a regular car and use more expensive performance fuel "on subscription." You got precisely what you paid for. Then, without the inconvenience of a trip to the shop, you can opt for additional functionality at some future point. If those features were not built in, but for exactly the same cost, you could return the car to the dealership and get them installed, and if the cost was a lump sum equivalent to 10 year's subscription, you wouldn't be upset. This is nothing more than a matter of perception. There was a games channel - Jim Sterling. He reviewed games and sometimes pointed out industry wrongs. But at the end, his standard for "wrong" got so low, that he just turned into a constantly whining Karen and destroyed his legacy and his channel. I think it comes with the territory, and respectfully, you need to be careful to avoid it, especially now that respect for you is at an all-time high.
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  50. You're not paying extra for something you already paid for. There are various models. You paid for the lesser model. For a fee, you get access to the features that turn it into the superior model, just as you could be driving to their garage and having them install those features; just as you might if you get your car race tuned. Whether the additional features need to inconveniently be installed later if you want them, or can simply be activated by software, the end result is the same. This is MORE convenient. It's consumer choice. How hard is that to comprehend? Your distaste for product tiers is a you problem. Come on Louis, you're an important advocate for consumer rights, but when you go off on fair business practices, you weaken your own credibility, and you are too valuable to do that.
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