Comments by "John L." (@johnl.7754) on "Why Airlines Can’t Survive Without Loyalty Programs | WSJ Case Study" video.

  1.  @nickjacobs2846  Majority of flyers decided that they value lower prices than better service. There were airliners that provided better service for higher prices but most flyers still chose the cheaper option.
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  2. And if you could now for the same cost you can fly first class or better.
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