Comments by "Joseph Hemingway" (@joelow63) on "How to Handle Customer Complaints Like a Pro" video.

  1. how to respond to complaints 1 SPEED 2 avoid conflict (dont fight with them) 3 you cant win them all 4 answer with calling them tips 1thank them for giving you your time and feedback 2. speak like a human being ●dont be scripted● 3 apologize for experince 4 say u meased up be responsible 5 remain calm. 6 hear them out dont be defensive 7 say we will do better 8 offer a solution 9invite them to return and follow up
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  2. 5 dif types of complaints 1. the valid complaint(honest) 2. pessimest(never gonna be happy) 3 philosopher(likes product but not company) 4 enemy or competitor( trying to make you look bad) 5 troll complainer(guy doing it for the fun of it)
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  3. tikea p np
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  4. thanks
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  5. ipos will grow business trwmendously look at apple for example
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  6. nice vid
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  7. pay attention to small details small details can make a long term problem then customers never come back
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