Comments by "Laurence Fraser" (@laurencefraser) on "Cheek Pistol Concept: Unorthodox But Effective" video.

  1.  @delphicdescant  meanwhile, large portions of the Tech industry really need to learn the lesson 'if it ain't broke, don't fix it" is supposed to impart. Like many other things, applied in the context it's intended for, it's very good advice, applied in other contexts (or warped to express something more palatable to the speaker than the original message) it's useless at best. A similar example: "the customer is always right". This was started life as a short-hand reminder of how a given sales person was supposed to handle difficult customers in a way that deescalated, got money out of them, and would result in them returning to spend more money later, generally with a mindset that would make them less inclined to be terrible to the staff in the first place on subsequent interactions. The most basic element of which was "don't tell the customer he's wrong, con him into thinking the right answer was his idea" (note that in this case the 'right answer' should be read as 'the product that's actually suitable for the customer's use-case') ... Needless to say, various business owners and managers in certain parts of the world have twisted it quite thoroughly.
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