Comments by "Keit Hammleter" (@keithammleter3824) on "The TWISTED Story of the Airbus A320 NOSE-GEAR!" video.

You get this situation in any technical field. I used to do TV repair. Any one of a hundred parts could cause loss of sound. As far as the customer is concerned its the same fault every time. What you do is build in a bit extra in your standard pricing, so that when luck brings you back to the same customer with the same symptom(s), you can fix it for free and retain the good will. You cannot expect customers to understand technical detail. When you fix faults you should also do basic checks that usually will reduce the probability of a callback. My car was leaking coolant, so I took it to the dealer. The mechanics spotted that a hose was weak so they replaced it. But next day it still leaked coolant. This time they identified another dodgy hose. They considered that a separate fault and wanted to charge me full parts and labour again. My view was that if they were competent, once they found one dodgy hose, they should have checked ALL hoses - after all they were all equally old. So I offered to pay for the extra part cost but not the extra labour, as the labour in the first job I had already paid for turned out to be not properly done. I had to fight for that one though. But if it was coolant leak problem and next day a brake fault, then clearly the faults are unrelated and the customer should pay for two different lots of parts and labour in full.
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