Comments by "Keit Hammleter" (@keithammleter3824) on "Tom Cotton Straight-Up Asks Secret Service Acting Director: Who Denied Resources To Trump?" video.

  1. You can never write a policy or protocol that covers every situation. Sooner or later there will arise situations the policy/protocol author(s) hadn't thought of. A wise manager keeps the written out stuff to an absolute minimum. A wise manager or leader creates a situation/work environment where subordinate feel that if they have to make a decision on the spot outside of policy, their supervisor will support that decision, but if they make a wrong call, they better have good excuse. This is easier said than done, and is why organisations pay a lot of money to managers that can create such an environment. Not everyone can do it. Clearly Cheatle could not. It can't be done by having extra words in written policies and protocols. It is done by personal interaction and demonstrated behavior. In commercial business, we say that at every level, authority must match accountability. It seems to be a thing world wide that government organisations write lots and lots of policy and procedure documents to cover everything they can think of, so that nobody is truely accountable for anything and nobody gets fired. It seems to be the case world-wide that in private industry, very little policy and procedure stuff gets written. Instead, managers get to know their staff, and if someone turns out get things right as often as can be expected, their job is safe, but if they get things wrong too often or too seriously, they get fired.
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