Comments by "" (@brennadickinson2920) on "Tesco: Customer Wasn't Ready For This" video.

  1.  @KingFinkyStingers  I'm quite friendly with my local small supermarket, and when I mentioned to one of the cashiers that I was avoiding using the self service till because it would eliminate jobs for people, she thought that was ok because they would be working out the back! I didn't argue but I thought "Yeah, but for how long??"
    9
  2.  @alyb731  It certainly is unsettling. I find I'm spending less, in spite of inflation, because I wanted to support the small supermarket where I live, but now I scout around for small shops like my butcher's, which is also a farm and organic veg shop.
    6
  3. It would be a great business opportunity for any younger folk to buy farm and other produce and hawk it around residential areas...
    2
  4.  @alisin1dland68  Me too!
    2
  5. Horrified! I am avoiding Tesco for a run-in I had with a customer service rep, in Weston-super-Mare, after a magnetic tag was not remove from a dress I bought and paid cash for at the self-service. Being in a hurry to get home after a very long day, I forgot my receipt. Of course, all hell broke loose when I was leaving. Beep! Beep! Beep! You'd have thought it was the Great Train Robbery and I was Jack the Ripper! The security staff were all over me as if it was a crime not to have a receipt, but fortunately the staff member who helped me with the self service till remembered me and I only waited half an hour while my purchase was tracked and a duplicate receipt was produced. In that interval I stood by the customer service counter and ended up in a conversation with the woman there and mentioned that I'd had a long day, was heading home after a death in the family, and would this take long, etc. Unbelievably, she brusquely told me she didn't care, as if she was convinced I was a criminal!!! When the duplicate receipt arrived, her attitude did not change and she held the receipt out of my reach and told me to ask nicely for it! I told her to keep it and if I was stopped again I would be calling the police. I haven't been back to Tesco's since (four months). It will be a very, very, very long time before I go into Tesco again. I didn't think I looked like a thief - I'm an old lady with a walking stick and obviously not able to do a runner! No apology either, for not removing the tag from my item nor for the rudeness from the woman at the customer service. I was traumatised by It all and I cried all the way home in a taxi. Why would I want to shop in Tesco's again after that?
    1