Comments by "crazypj" (@1crazypj) on "Car Companies don't want you to know this // Why I left the dealership." video.

  1. Sounds about right in my experience. Biggest issue I found was used vehicles or trade in. Sales people often promise too much or give too much to make a sale and get a commission. What really changed things was booking repairs to individual sales people, suddenly, workshop wasn't losing money but sales were. General manager decided workshops were not billing enough time, generally 7~7.5 hrs in 9 hr day. I made everyone work to shop hours, knock off at 6:00pm. I've always hated flat rate for the exact reasons you outline. cutting corners, bad work, etc. Had a 'Kiss A**' almost kill me by putting a transmission together wrong (it locked solid ) Spent several years swapping between two shops. About every two years or so, shop got good reputation so managers thought I wasn't needed, by which time the other shop reputation had dropped so I was needed. It got to stage where majority of customers would follow me (until I moved to shop 30miles away) Got completely out of it for 5 years, went back to run a workshop but nothing had actually changed plus owner only wanted workshop to show a profit as he was selling up. I got out as soon as I could, total of six weeks. Never went back (moved from Britain to USA, things are even worse here)I did spend 12 years as an instructor though, the good ones are not treated any better than at a shop. An 'education manager' (Kiss A**) actually said to me, in front of witnesses, 'we don't fire people, we just make life so difficult they quit'
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