Comments by "SmallSpoonBrigade" (@SmallSpoonBrigade) on "" video.

Yes, although people get really defensive of random bad actors. I've had a bunch of people accuse me of making stuff up when I point out that WGU nearly kicked me out for merely asking for support services that they promise every student prior to enrolling and refused to tell me what I could do to avoid getting in trouble again for the "unprofessional conduct" that was so bad that they had to edit out all the disrespectful things their employees had said to make ti seem like I was being unreasonable.
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@BKNeifert Prior to computers, you'd largely cancel in the same way that you signed up. The issue isn't that you have to call, the issue is that you have to call and go through the hassle when you were able to quickly sign up via a simple internet form. If there's no internet form, there isn't really an issue.
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@vlogbrothers There's also rules that require that customers be notified prior to being charged for subscription renewals. Companies like noom don't respect that though and just bill away and refuse to give the money back for the illegal renewal.
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Yep, if they make it easy for me to cancel, as in provide advance notification, especially if there's a link to cancel from the notification, I'm probably going to subscribe again if whatever it is is of use to me again in the future. And I'll probably recommend it to my friends if applicable. If I have to spend a half hour cursing at retention specialists because I've made it clear that I want to cancel and won't change my mind, they'll hear that as well. AOL is not something that I will ever give money to ever again as a result of that many years ago.
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@shaynannigans I've had issues using telephone systems because the voice recognition can't hear me.
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@MrTombombodil Yes, I do wonder a bit if there is some provision of the ADA that applies to this, given just how discriminatory it can be for many disabilities.
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What gets me is that they don't interpret a credit card expiring and failing to renew as a condition that should lead to halting the subscription until it's been updated. In most cases, just locking the account until the money has been paid or the subscription has been canceled is viable, they just don't want to to it because it would cost them money.
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