Comments by "SmallSpoonBrigade" (@SmallSpoonBrigade) on "Stranger Won't Return $71K Accidentally Put in His Account" video.
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Ultimately, it is the bank's fault for not having a process that would catch that. It doesn't take much effort to verify the recipient against the name of the business that was the intended recipient. That would be a similar level of verification to what you'd get with a check. In order to send money, especially that amount, there are anti-money laundering regulations that require that the banks know whom the parties involved are. So, it's not like they don't know who's sending and receiving the money, they just didn't have adequate ways of verifying that the information was correct.
And yes, triple checking is nice, but some of us have learning disorders that make that tough and there's typically a lot of numbers involved, if any of them aren't correct or you've misread the original account number, it can be very hard to find the mistake. Whereas having to get the account and bank numbers correct on top of the name of the intended recipient right would have prevented this from happening. I work at a store that handles Western Union, and I've been there when customers were having issues because the middle name of the recipient was incorrect and the money couldn't be received. (Such mistakes can only be handled by Western Union, not the 3rd party retail store that has the machine)
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