Comments by "Tony L" (@tlangdon12) on "Banking is Bonkers Sometimes!" video.

  1. It is fortunate then that they have you to undertake all their banking and to meet their postal needs.
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  2. The banks are still trying to adjust to the fact that they have evolved from a Branch model where 'authentication' consisted of the Bank Manager having been at school with either you or your Mum or Dad! It's a very different world we live in now, and both the banks and we have to adapt to that very different world. The pity is that this isn't new. 10 years ago the Building Society I worked for had a system to allow branches to authenticate staff calling from Head Office (the phone systems weren't connected at that time). The same system would work for bank customers if our apps displayed a number that was visable to bank employees and ourselves but no-one else.
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  3. You are correct that the bank is badly organised. The Bank should have a team that oversees the effectiveness of their processes and of the customer experience. This team would be very interested to hear how long it took BBB to try to answer their bank's routine questions. If a bank is going to waste so much time dealing with routine stuff, how on earth will they cope with difficult stuff?
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