Comments by "Tony L" (@tlangdon12) on "Luxury Brand Spent Almost £9,000 to Defend a £2,000 Claim! | BlackBeltBarrister" video.

@BlackBeltBarrister And neither had it been used. It's also part of consumer legislation that if a salesperson says that the product is suitable for certain use, and it turns out not to be, then you have a valid claim. So if the sales person tells you a bag is suitable to be used for "deep sea diving", and it turns out not to be, you will generally be entitled to a refund. I managed to return a mobile phone because the mobile provider had failed to port my old number to their new SIM. My contention was they I had been assured in the shop that they would be able to do this. My purpose in buying the phone and their phone service was, in part, to port my number to a new phone.
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