Comments by "PeterC" (@peterc4082) on "$600 Thermaltake chair has NO replaceable/repairable parts u0026 GARBAGE staff" video.

I bought a ceramic Kyocera knife online on Ebay from Japan from some Japanese Ebay shop. The knife chipped unfortunately with some basic use. I contacted Kyocera Japan and they shipped a new knife to me free of charge. That was in 2010. I can't remember if I sent them a picture or not. Last year I imported a Toto washlet from Thailand because I live in a 220V country and Thailand is also 220V. I needed a wiring diagram schematic for customs import / certification safety purposes. Toto Thailand did not respond. Toto Japan (parent company) responded and told me to fs-ck myself but in polite language while reprimanding me for buying a $1,800 product from their authorised distributor and taking it (as now my own property) to another country instead of buying locally, except they don't have a local presence here. It's a different world mate. At least the customer support was 'polite' but condescending.
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That was "long ago". That's not the standard or expectation now. That was when you guys jerry-rigged a fix from some spare parts to fix the Apollo craft and allow it a safe return to earth. Support is now cheap and outsourced. And products are cheaply made because the price is meant to be cheap. Most products are throwaway products. Now car mechs plug in a computer and get the part number of the faulty part and replace that. It's a different world.
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To be fair the guy did lose the parts. It's not that the chair failed. It's that the guy did not take good care while moving. Perhaps his insurance or the mover can be billed for a new chair. Or maybe the guy can get a second hand chair on Ebay and take those arms off or fix other arms or 3D print arms. At the end of the day the support is a little rude and should have said "I'm sorry" and "We're terribly sorry. However there is nothing we can do given that we do not have access to spare parts and all our chairs come pre-assembled from China. At best we can put you on our mailing list and you're welcome to purchase one of these chairs once they go on clearance." On the other hand Luis' mom and I doubt he scolded her when he was 3 years old, had a fair point. If the toy was in a returnable condition it was obviously not abused and it should have lasted at least a year, which is what standard warranties have always been. Yes it's being dishonest but then the company is also dishonest in selling junk. Remember an abused toy would look scuffed up and one would not be able to return it even when under warranty.
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@viktordickinson7844 Not all Japan companies do that. Some tell you to f- yourself. In my experience only Kyocera does that, or did, in 2010.
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