Youtube comments of (@nowthisimpact).
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In response to our coverage, Tim Williford, vice president of operations at Texas Water Utilities, has issued this statement:
Texas Water Utilities is committed to providing safe, high-quality and reliable water to our customers in Hornsby Bend and to all the customers we serve. The hard water conditions experienced by customers in Austin’s Colony are the result of calcium bicarbonate, magnesium carbonate and other naturally occurring minerals in groundwater. Magnesium and calcium are not toxic and are important minerals for human health. Hard water is not unique to Hornsby Bend and is commonly found in Texas cities.
Unfortunately, it is not an uncommon practice for activists to use scare tactics, including comparisons to made-up standards, to block communities from making informed decisions about their water.
As a regulated company, Texas Water Utilities is required to charge rates that have been reviewed and approved by the Public Utility Commission of Texas and are fair to all customers. Utility rates are calculated based on the cost of operating the water and wastewater systems, supplies and materials, as well as capital expenditures for infrastructure, such as pipelines, treatment facilities, pumping stations, storage tanks, equipment and buildings.
Direct comparisons of public utility vs. private utility rates are misleading and do not tell the full story. There are dozens of factors that influence water rates, including investment needs, funding sources, taxation, water source location and availability, service area density and elevation, and water treatment needs. As a result, it is extremely challenging to compare the rates of different service territories fairly and accurately.
Delivering clean water is our business and Austin’s Colony drinking water continues to meet or exceed the water quality standards established by the Texas Commission on Environmental Quality and the U.S. Environmental Protection Agency.
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