Comments by "kxmode" (@kxmode) on "Louis Rossmann"
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Here's my Apple repair Story.
I once went to an Apple store to get my iPhone battery repaired. The tech ripped off the ribbon that pulls out the battery. My understanding is once the ribbon breaks, it's hard to get the battery out. Instead of replacing the battery or the phone, they just put my phone together and gave it back to me and charged $75 plus tax. Within hours the battery power dropped to zero. So I made another appointment, brought back my phone. Explain the situation and told them that there's no way the phone's power would be dropping to zero so fast with a new battery.
The store rep took the phone in the back, and after 30 minutes came back and said the battery's serial number is the same as the previous serial number. My response was so they didn't replace the battery? She said it looks like that. I ask if the tech explained why they didn't replace the battery. They gave some BS answer about compatibility reasons or some such nonsense. I opened the case and pointed out that the ribbon used to pull the battery out was missing. She looked at me like she didn't know what that meant. I said your tech while working on my phone ripped off the ribbon and quietly closed it back up and gave it back to me. I said once the battery ribbon gets ripped, the phone is pretty much gone because it's hard to remove the battery. So I concluded the tech damaged my phone and I wanted a replacement.
She apologized and sent up an appointment for a week to get a replacement phone. A week passed. I waited 45 minutes and finally got to the Genius bar table. I said I was here to pick up a replacement phone. The rep looked at me, confused. I briefly explained the situation and told them it should be in the notes. They looked at the records and me, confused. Said hold tight, and went to the back. The store manager came out and tried to "explain the situation" to me that the phone was too old and that they couldn't replace it.
At this point, I was getting livid. Very politely, I told the rep that when I came here to have the battery replaced, the ribbon that pulls out the battery was ripped out, thereby damaging the phone as it would be tough to remove the battery. The rep looked at me like, "that's not my problem." Again he used the line that the phone was too old to replace. I said (paraphrasing from memory), "Look. I called you guys and asked you if you can replace the battery on an iPhone 5, and you said yes, you could. It's not my fault that your tech ripped off the battery ribbon. Your store caused damage to my phone, and I want a replacement. The lady I saw the last visit apologized for the mishap and scheduled this appointment to pick up the phone. So I am here today to pick up a replacement iPhone 5." He looked at me with utter disdain then said, "please wait" and left to go into the back. About ten minutes later, he came out with a black box. He explained to me that they would not warranty nor service this phone? I said I understood the warranty, but why wouldn't they maintain the phone? His response was something like we don't repair store models we give to customers. At that point, I was thinking, "what a bunch of BS this is! You damaged my phone, and now you're placing conditions on MY phone?! Whatever! Give me my damn phone!" I said, "Fine." He handed it over and then said in a whisper something to the effect of, "don't ever return to this store" and walked away.
That's one example of how Apple cares for customers who force Apple to replace things they break.
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My very first iPhone 5 had an issue where after 3-4 years of regular use the battery would no longer hold a charge. So off to the Apple store to replace the battery. They gave it back to me and charged $80 for the repair; fair, I thought. About a month later I began noticing the case was separating along the seam. I took it back to the same Apple store and found out the plastic tab to detach the battery had been ripped off by one of Apple's techs! Meanwhile the separating was caused by the battery bulging. Likely on its way to exploding...
So instead of telling me this happened, the tech reassembled my phone, the rep handed it back to me, and Apple charged me $80 for a "replaced" battery! I repeatedly told the rep this is your store's fault and I wanted my phone replaced. I had to fight all the way to the store manager. The manager made me feel like I was on trial for something I did. I'm not one who lied about replacing the battery and charging $80. I wasn't going to leave the store until they gave me a replacement phone and I made sure they understood that. So they finally gave in. About 3-4 months into using the new phone, the battery began to fail again! A full charge only lasted for about 3-4 hours. I was starting to suspect Apple had given me a refurbished replacement, probably some random customer's busted phone.
I had enough! I went on eBay and bought a BRAND NEW iPhone 5 still in the shrink wrap for $200. Much, much better! Unfortunately, the issue I now see is deteriorating battery power. I don't like to be all conspiracy theorist, but I feel like Apple has put something in the latest OS that is targeting older iPhones by either phantom-like draining power or doing something weird with the power meter. I believe a combination of both because I've seen the power dropped to 1% and as soon as I plug it into the cable charger the percentage suddenly jumps back up to 18%. Total BS!
What pisses me off most about this is I have a 2006 Dell XPS laptop that STILL works! That thing is a dinosaur but it works with no issues. How in the bloody hell do I go through 3 IPHONE is 6 years and yet I have a 12 year old Windows laptop that still works. I'm so done with Apple!
After 5-6 years, and three iPhones later, Apple can die! I will continue to use this iPhone 5 until it dies and then migrate to Android. If you have any Android recommendations, I'd like to hear them!
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