Comments by "Sean" (@sean2015) on "" video.

I spent three years as a fraud banker. Tellers and other branch employees know little or nothing about fraud. Banks have separate departments for that. When criminals steal card or account numbers, often they will call the bank and change the phone number(s) on file to that of their own. Then, if a bank fraud specialist calls out to the accountholder to verify activity, they wind up talking to the identity thief, who of course tells them that the transactions are valid and asks for any holds to be removed.
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@Risosi1515 my work at the bank helped build and shape my ability to tell when people are lying - it's an ability that I still have. Unlike branch employees I was not in a customer-facing position; I could not observe the customer or their body language and so I had to make decisions based on information that I had available to me as well as my own intuition.
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@A22DNAL I disagree. I used to pull my hair out seeing the stupid things done by tellers and branch bankers. Examples: when the cardholder came into the branch to report fraud on their card, the branch personnel would simply place a hold on the card without closing and reissuing it, and/or they would neglect to start a fraud claim -- resulting in delays with issuing provisional credits as well as angry phone calls that we had to deal with. Sometimes the teller would issue a new card but fail to close the compromised card, thus allowing more fraudulent charges to occur. They would also give cardholders stupid false assurance such as "we'll add a note to your file and your card won't get blocked from now on" .
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