Comments by "Michael Stover" (@michaelrstover) on "Are Software Managers Evil Or Developers Dumb?" video.

@upgradeplans777 I was responding to the part where you talk about writing bug reports and developers being unable to reproduce. In theory, it's ok, but with SOC compliance, I as a developer am not allowed access to production systems, so right off the bat, I don't have the tools to do that job, and secondly, it's hard to imagine calling a company like Atlassian and getting a developer on the line to talk about my issue with Jira (or whatever). Plus, as a dev, No thanks! 😂
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So if a customer calls your company to report a problem, do you expect developers to be on all those calls? Or do you expect a customer support person to try to help the customer and, if necessarily, create a bug report that goes to the dev team? I don't quite understand what's being suggested for this scenario.
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@upgradeplans777 Ok, but you didn't really give real answers, you just basically asked "don't you want it to be better?", which ultimately doesn't help. And no, I can't get support-level access.
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