Comments by "XSportSeeker" (@XSpImmaLion) on "Apple users have no one to blame but themselves." video.

  1. Yap. Surprising that it took this long, tbh. I'm gonna contrast this to my experience with a company that probably most people consider pretty shitty, almost a decade ago now, in backwater country (Brazil), that might surprise some people. Pre-considerations: nowadays I think their costumer service here dropped the ball by quite a lot, and the problems I had I discovered afterwards that it was all design flaw and their own fault. Alas, I was probably among the very few people who actually got one of those here in Brazil, and class action lawsuits are not a thing here, so not a chance of that happening. It did happen in the US though, but of course not being an american citizen I got nothing. My first Dell XPS laptop. Expensive as heck (specially for brazilian standards). I wanted a desktop replacement because I was going to be taking a trip every two weeks for a post graduation course in game development, and it needed to be both powerful and lightweight. Ok, after a year or so of normal use something went wrong and I got all sorts of weird artifacts on the screen. I think the laptop kept running full power while enclosed on it's case and something fried. E-mailed support, sent some photos, explained extensively what I had done. Some back and forth and they were sending someone at my apartment to check. To my surprise, the guy who got to my door, despite being 3rd party not a Dell employee or anything, knew everything there was to know already. Like, not one of those cases where you have a lengthy detailed discussion with tech support only for them to send someone who knows nothing about the problem and you have to start explaining all over again. Nope. This guy came to my aparment with a motherboard replacement in his bag. He tried some stuff, did some tests, called it out and started replacing the entire motherboard. This happened twice. Nowadays I know why. Faulty discrete graphics chip, a gift from nVidia. It would overheat if you forced the laptop too much, and kill the entire motherboard. Dell, at the time, honored the warranty and even extended it a bit, but by the time it ran out I had already learned how not to fry the damn thing (by not forcing the graphics side too much) and was already on the way of getting back to a normal desktop - needed a video editing station. I gotta say, the level of expertise, the knowledge that the tech support guy showed, the speed in which he solved everything and how I was treated - I never saw anything near as good in any other tech support from any other company or from independent PC repair centers ever in all my years of dealing with computers. In Brazil, computer repair shops are just not very good at all. First SSD I got, I went looking in several shops for a way to fix it inside my desktop, most people I talked to had never even heard what a SSD was. Only one repair place whose owner also worked repairing computers had heard of it and asked to see it, suggesting some solutions. Anyways, back to the Dell XPS - It's still working to this day, but as you can imagine, Linux only, very sluggish... it's a core 2 duo with 4Gb of ram, can't do much with it nowadays anymore. About Apple, the way I personally see it, and have been seeing it since last I had an Apple product (an iPad 2), is that at some point Apple stopped being an electronics development company and became a commodity company, like so many others. The switch to highly proprietary components and tech became less about innovating and improving on existing stuff, and more about corralling costumers into a trap - the so called walled garden which has withered away a long long time ago. And it worked. You don't pay for innovation anymore, you pay for marketing, status, brand and luxury. The great usability stuff, the great integration in the ecossystem, the great design.... all that stuff that made Apple great are shadows of the past. It was very true at some point in time, it's still historically true, but they are just not doing it anymore. And anyone who is still not feeling how aged this philosophy and mindset currently is for the company, is just in denial. And this is something that I'm definitely not gonna put just against Apple. Google is just the same. Microsoft was always kinda shitty, and it still is, so no big changes there. But these companies have been just riding on the coattails of great past accomplishments while doing nothing comparable to their past these days. Apple with it's famous great costumer service which I'm seeing nowhere these days, Google with it's great innovative ideas and dedication to projects which I'm also not seeing anywhere these days, what with their constant flubbing with messaging apps and whatnot. In the end, nowadays I will go for almost any Windows laptop rather than a Macbook. All the Windows laptop companies might screw me over, but at the very least I can open things up and try to deal with it myself, to a point. With Macbooks, I'd not only have to pay the insane premium price that is practiced here in Brazil (you think Apple products are expensive there, you know nothing John Snow), but also be sol if it breaks. Nope. Not gonna fall for that.
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