Comments by "XSportSeeker" (@XSpImmaLion) on "I paid $2600 for a paperweight 😢" video.

  1. Place your bets on what's going to happen here guys! Here's how I think this will go. Eventually, someone that has power inside the company will see these videos. CEO, a stakeholder, management, etc... it'll end up in their field of view somehow, or perhaps a complaint from another costumer that watched Louis' video. Then the company will come all repentant about this, apologizing, sending free products, saying they'll change ways, they'll "review their processes" or some sh*t, etc. Louis being Louis will likely say f*ck off, which doesn't happen much for tons of cases like this one. YouTubers tend to be very forgiving when they are offered a bunch of free stuff and perhaps some advertisement deal, plus a vague promise of "correcting their ways" yadda yadda. Reality of it is that nothing is likely changing, and the reason why stuff like this happens remains the same because it's just the most cost effective way to handle costumer service and public relations. A sh*tty way that is bound to end up with cases like Louis, but cheap nonetheless. So, what is it? Well, Crest likely has a standard costumer service system that is perhaps highly automated, or done with badly paid and poorly trained people, that have no idea who costumers are, and likely also have no stake in the matter anyways. They just churn out standard responses for inquires that comes. The bigger the company is the more likely it is for this to be the case, there is no follow up system or understanding who they are talking with, no integration, these things likely ends up in the hands of multiple different people that have no clue how to actually handle people - they just handle a system. Depending on company, and considering what Louis is saying it's likely the case for Crest, they must have a staff for costumer support that is extremely overworked. This could be because it's an inadequately small team to care of a huge volume of costumers, and/or this could be because the company is so bad at QA and basic verification steps that tons of their costumers are getting their orders wrong, bad products, etc. Then of course getting in contact with costumer service which is overworked and understaff and not knowing how to do. In a situation like that, each person in costumer service having to deal with hundreds of tickets a day, they'll just shove out prepared replies all day without looking much into it. This is YouTube's case, the case for most if not all of big tech, but it also happens in mid to large scale size businesses, and even small businesses at times. It could also be the case that even management does not really care about Louis' case or that of any independent repair service. They do ultrasonic cleaners for tons of different, huge, and extremely rich industries - health related industries, automotive, different industries, aviation, the list goes on. So for smaller scale costumers, they just don't give two sh*ts about giving horrible costumer support or not doing the bare minimum on QA. This will often happen when you have businesses whose main costumers are huge industrial settings while you are just a single costumer, or even a single provider for a niche category. Everyone that has done repair or DIY projects must've felt this in one way or another. Finally, there's also always the potential for someone inside the company to be doing this on purpose... because of course there's always room for petty vindictive crap to happen even in the biggest of companies, like the stuff seem in the Madison Square Garden thing. Oh, Louis Rossman, it's that guy that criticized us in the past. Just give him the worst treatment possible without crossing any lines. One way or another, seems it's just time to move on for Louis, and thanks for sharing.... people should know what to expect from the company. Too bad there aren't multiple fitting alternatives though. Won't help Louis' case specifically, but perhaps if you get together multiple repair businesses and get in contact with a few ultrasonic cleaner makers asking if they could produce a line that fits your needs with adequate pricing, this might foster better competition in the future.
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