Comments by "Vanessa Ruiz" (@vanessaruiz4705) on "13 Year Olds Murder Grandma For $155" video.

  1. The fact that she keeps talking on the phone does not mean she hasnt activated the ambulance call. She only has to make couple of clicks in the computer to send a request and it's another operator who actually calls the ambulance while she stays on the line with the caller acquiring more information. Well , normally that's how it is done. She is typing and clicking few buttons; another operator is in charge of passing the request on to the parademics. If I should point out a mistake here, it'd be she not informing that help was already on the way; she could have clarified that.
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  2.  @padddy48  then you'd be fired straight away because you'd be terribly failing at determining if CPR needs to be given. That patient could die if not checked on immediately and given cpr which is why the dispatcher was raising her voice and trying to get the caller to react. Think about the victim's life, not the caller's feelings.
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  3.  @unluckynumber7  The caller refused to approach the victim to check on her and if the victim was still alive every second CPR is delayed can mean her surviving or not. You talk from the perspective of knowing the victim was already dead but dispatchers do not know that and they can NEVER assume a patient is dead. You need to try to be in their shoes; maybe one day it will be you who needs urgent CPR and you will not want to have people around you who will panic and not react to save you. Think about it.
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  4. yeah and 36 years in prison. What a deal !!
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  5. excuse me, but yes, every call needs to go down the script, and she did what she had to do for the sake of the patient that, for what she knew, could still be alive and in need of CPR. The dispatcher doesnt know the patient is dead, doesnt know how much blood there is and dispatcher can NEVER assume the patient is dead, especially when the caller is refusing getting close to check. You are only seeing things from the caller's perspective. Listen to the call again. The dispatcher had little to no information and what if the patient is still alive and the caller is wasting time panicking instead of assisting?
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  6. I agree that the dispatcher could have clarified that help was on the way but it'd been only like 10 seconds into the call so it was fair to say that it was being processed, which surely was. This being said, she was not rude. She HAD to insist on them checking on the victim because she might have needed CPR and that might have saved her life. The dispatcher was not there to know the victim was long time dead and half her head was missing. There have been cases where a quick first aid response has saved the victim, even in cases where the victim appeared to be dead, and they could actually be saved.
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  7. how exactly do you know she had not sent help already? She obviously had. Why are you commenting on something you've got no clue about?
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  8.  @babyturkey8342  she wanted the callers to focus on checking on the patient and giving CPR, stopping the bleeding or whatever was needed to keep her alive because they always must assume the patient is still alive. It's the dispatchers' job to get the caller to react and do what must be done. The patient's life is more important than the caller's feeling. I cant believe you work in health services and you think the dispatcher had time to waste in such a context.
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  9. You need to go back to school because you dont understand the basics. At all. Sorry to say
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  10.  @m1a4njal1  dont write in a comment section if you dont want people to reply, especially when disrespecting a person's job you know nothing about.
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  11. she did it right. You dont understand how the service works.
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  12. fired over what...? she followed the standard procedure.
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  13. The dispatcher must always assume the patient is still alive. She needed the caller to check on the patient and provide CPR if necessary. The blanket on the patient's head was an obstacle, that's why she asked about it. The dispatcher did what was necessary to try to save the patient. You guys already knew the patient could not be saved; that's why you only consider the caller's feelings. You need to understand the dispatcher is not there to see the scene. The caller says there is a river of blood, but that could be an exxageration. The caller was panicking and was not cooperating, therefore the dispatcher needed to raise her voice and insist that they check on the patient. This is a standard procedure. Imagine if the victim was still alive, and the person around is panicking and it's not stopping the bleeding or giving cpr. Seconds can be the difference between living or dying :)
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  14. ? she didnt sound annoyed. You seem to lack basic knowledge on first aid. Dispatchers dont assume anybody is dead, they always insist on checking; and instructions given over the phone have saved many lives. The dispatcher had to insist on quick checking and first aid/cpr given if applicable. She was not there to see half her head was gone and all that. She has to get the caller to react, prioritizing the victim's life over the caller's feelings. I am s,orry you dont understand something so basic. It's sad
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  15.  @upsetman1887  No, i am not wrong and we are discussing her skills as a dispatcher, not my English skills but I can see it's a waste of time trying to discuss something with you.
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  16.  @upsetman1887  LOL yeah sure, you know more than people working in the field.
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  17.  @jennifers.3818  that is not what she said.
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  18. ​@anoon2226 You lack knowledge on how the service works and you make way too many assumptions. Bye
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  19. fuming over what exactly...? do you understand how the service works...? it's a different operator who calls the parademics. She has to say on the phone with the caller and determine if the victim can still be saved with cpr. They dont assume the victim is dead even if the caller says so. You dont understand how it works and you should refrain from commenting. It only takes literally ONE CLICK on the computer for another operator to call the parademics. You guys think that because the dispatcher keeps talking help is not on the way... ? it'[s not rocket science, but, whatever.
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  20.  @jareyoujoking2351  Im not under every comment. There are hundreds of comments and I replied to about 7 of them. People are very ignorant and dont understand the urgency of CPR. That's all. I've had someone in my family needing it. Fortunately the caller did not panic and followed instructions which saved his life. It's sad people attack a dispatcher that was just trying to save a person. I am sorry you dont feel that way, maybe one day it will be you who needs cpr. Bye
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  21.  @jareyoujoking2351  sure, as soon as you get some basic education and manners.
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  22. patience for what????? to let the victim die? what if the victim could have been saved by receiving first aid/CPR?
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  23.  @OutlasterTwink  ... The caller was not cooperating. Maybe you've listened to other calls in which the caller was cooperating and the dispatcher didnt need to insist or raise his voice. You are focusing on the caller's feelings when the important thing in that moment was the victim's life. I hope you are never in need of urgent CPR and people around you ignore a dispatcher's instructions to save your life. I have worked on this before (in a different country though) and I've witnessed lives been saved by instructions given over the phone. It's not a joke. We know the victim in this case was already dead but dispatchers do not have that context. You need to see the whole picture from a more objective point of view.
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  24. it's no surprised you got no clue about how emergency service works, yet you feel entitled to write such a ridiculous comment on it.
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  25. she did it right.
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  26. no, she doesnt. Maybe you need to learn how the service works and there are different operators doing different tasks.
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  27. the whole thing was definitely genius level. They stole a car they had to abandon.... jewelry they could have never sold.... and 150 dollars. WOW.
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  28. yeah, some people dont understand the most basic things, like trying to save a person's life, given the dispatcher has to assume that it's possible that the victim is still alive unless given absolute proof that it isnt. Well, if the dispatcher knew the attack was the day before and half her head was gone I doubt she'd ask if she is breathing.
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  29. oh, so you, who has no idea how that service works, are going to tell her what she should ask...? wow, so entitled. and clueless.
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  30.  @gottcha_covered  If you knew how the service works you wouldnt have written all that nonsense.
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  31.  @gottcha_covered  .... you keep insulting a person and then you got the nerve to play the victim, wow. If there is anybody trolling here is you, you have no idea how the service works, yet you feel entitled to disrespect this person repeteadly. This operator was not unprofessional AT ALL. If you think she was is because you have no idea. If you had any idea you'd know she followed the procedure correctly and you'd know why she asked the questions she asked. And yes, there are bad operators but it's not the case here. Bye
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  32.  @tessaoshea5697  very well said.
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  33.  @13ritneyanne  well, your opinion is ridiculous and shows ignorance. Bye
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  34.  @13ritneyanne  and few seconds later she said they were working on it, this means, another operator is contacting the parademics. People claim she didnt have "empathy" towards the caller but are you guys having empathy towards the patient that could be dying and needing urgent cpr while the caller wastes time and doesnt listen to the dispatcher? come on. I used to work on this field and I've witnessed patients being saved by callers following a dispatcher's instructions; patients that wouldnt have survived waiting for parademics. You guys are only focusing on the caller, is the caller the person who is dying? seriously. You guys know the grandmother was already dead , that is why you focus on the caller's feelings. If the patient was still alive and only seconds from bleeding out you'd feel differently. And for what the dispatchers know, this could have been the case. I will not reply anymore, this is a standard procedure in any emergency response service all over the world. There is nothing to discuss really.
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  35.  @padddy48  it takes just one click on the computer for the ambulance call to be requested (a different operator will be the one making that call). Just because she stays on the line and seems to not have processed anything does not mean she hasnt. The only reason why I can imagine help wouldnt be sent straight away is if all ambulances are busy and it is determined that other cases are at least as serious as this one.
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  36.  @kawaiipotatoes3822  .... Please refrain from commenting if you are clueless. Your comment is ridiculous.
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  37. surely you would feel like that if you only care about your own feelings and not about the patient that might be dying and in need of urgent cpr. If the dispatcher was "rude" is because the caller was NOT cooperating and she needed to make her cooperate for the sake of the patient but here in the comment there is a bunch of people that only care about the caller's feelings, and dont give a f. about the patient; and sure, we know she was already dead but the dispatcher didnt.
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  38. there is no time for that; the victim could still be alive and need cpr. I am sorry you dont understand the basics.
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  39. no, she did what she had to do as the caller was not listening and the patient could be still alive and in need of urgent CPR. She followed the standard procedure.
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