Comments by "Seven Proxies" (@sevenproxies4255) on "Trouble in Social Media Paradise" video.
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@Melian_Dialogue No they're not. But you have to understand that the customer and service provider relationship is very specific.
Some customers are Karens, yes, but as long as they shop at the store, the employer will want their business.
Then you have to factor in the much broader customer base of normies who will basically just see an employee being disrespectful towards customers without a reprimand and might take their business elsewhere.
If you want to complain about annoying customers in private among a group of friends then that's more than reasonable.
I worked in retail twice, and even the managers complained about certain kinfs of annoying customers in the breakroom with me to blow off steam, so most of them will be understanding too.
But you just can't be "public" about it, because there's real risks of losing customers involved if you don't keep up appearances
That's just the reality of retail. The profit margins aren't that great in general, so you can't really afford to lose customers just to allow employees to badmouth them over social media.
And if your need to do this is so great, there are plenty of other businesses where there's more freedom to it (like being maintenance techs, which I am now. While customer service likes to handle customer relations, they understand that we might get grumpy enough to call tennants retards to their faces, but it's not like the tennants can take their business elsewhere because of it)
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