Comments by "MeTube - tacticalvote co uk" (@OneAndOnlyMe) on "Labour is forcing people into work when AI’s eliminating jobs" video.

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  8. Every business has these common functions, HR, IT, Finance, Marketing, Customer Service. In all these functions, the "operations" side can be automated because these are very standardised functions. HR Ops - 90% of the work can be automated and augmented with AI, needs only 4 to 7 people even for a business with 50,000+ employees. IT Ops - 90% of the work can be automated, needs only 10 or so people, even for a business with 1,000+ servers and a globe spanning network infrastructure. Finance Ops - 80% of the work can be automated, I recently did a reduction of a 30 person team down to 6 using automation (not even using AI, just workflow automation). Marketing Ops - 95% of the work can be automated (or outsourced entirely), needs only a small internal management layer. Customer Service Ops - 90% of the work can be automated, 9 out of 10 interactions are standardised query/response. Contact centers can be scaled up using virtual digital agents instead of hiring additional human agents. Where any job has defined processes and procedures, the workflow can be fully automated with humans only needed to handle the exceptions. This is what we are doing already today and have been for the past decade. The difference now is that the solutions are cheaper and no longer only affordable to large enterprise budgets. If you don't believe me, look at these things: ServiceNow platform (Customer Service, but also anything an organisation needs to do) Workday platform (HR and Payroll) Dynamics 365 platform (Finance and ERP) SalesForce platform (Marketing and CRM) Google AI Studio and Microsoft Co-Pilot (End user productivity tooling)
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