Hearted Youtube comments on Rainman Ray's Repairs (@RainmanRaysRepairs) channel.
-
607
-
606
-
590
-
I had one kid drop off his beat-to-hell BMW e39 540i touring late one Thursday night after making an appointment for diagnostics over the phone. First thing the next morning I walked around the car and took photos of everything, even the cluster with service indicator, mileage, CEL, and other warning lights. Got it in on the lift and took a few more pics and wrote up an estimate for everything. The kid showed up with his buddy after school on Friday afternoon, paid the diagnostic fee and took the car without saying a word. I get a call Monday morning from some guy screaming at me about what we did to his son's immaculate car, threatening to kick our asses and sue us and drag our business through the mud, etc. Once I was able to calm him down, I sent him the photos and video we took of his son's "pristine" car covered in dew in the parking lot. He changed his tune pretty quickly and eventually apologized and told us the car was "perfect" when he gave it to his son 6 months prior, but admitted to not having seen it in 3-4 months since. There's been a few other times where the customer legitimately discovered damage to their vehicle caused by a spouse or child when we did our walkaround, and I got the gut feeling a few other times I foiled someone's attempt at defrauding the shop. I don't tolerate thieves or fraudsters.
587
-
585
-
585
-
559
-
543
-
543
-
537
-
536
-
531
-
520
-
520
-
515
-
515
-
514
-
511
-
507
-
506
-
506
-
492
-
488
-
486
-
485
-
478
-
472
-
471
-
470
-
469
-
469
-
468
-
464
-
462
-
461
-
458
-
456
-
455
-
453
-
449
-
448
-
445
-
434
-
430
-
429
-
428
-
420
-
414
-
412
-
412